There is nothing to cancel
Every subscription is paid once, in advance, for the period you chose. There is no recurring payment, no stored card and no automatic renewal. If you do nothing at all, the subscription simply ends when the period ends.
If you want to stop early
Tell us and we will deactivate the line. Within the first seven days that comes with a full refund under the refund policy. After that the period you have already paid for is not refunded, but you are free to stop using it at any point.
Renewal reminders
Near the end of your period we send one message to ask whether you want to continue. One message, not a campaign. If you do not reply, nothing happens and nothing is charged.
Changing package instead
If the reason for cancelling is that the package is wrong rather than the service, we can move you up or down a tier and adjust the remainder of your period. Ask support before you cancel. It is usually the better outcome.
Cancellation by us
We may deactivate a line for sharing credentials outside your household, reselling access, attempting to record or rebroadcast content, or otherwise breaching the terms of service. Where that happens no refund is due.
Your data afterwards
When a subscription ends we keep only what we need for accounting and dispute handling, and delete the rest in line with the privacy policy. You may ask us to erase your data at any point.
Coming back
Returning subscribers do not start from scratch. Message us with the number you used before and we will pick up where you left off.
How to reach us about this policy
Write to [email protected], or message our support team on WhatsApp. We answer policy questions in the same place we answer everything else.